Ts&Cs

TERMS & CONDITIONS

The Ivy Membership Site- Legal Terms

Welcome to The Ivy Collection’s Membership scheme.
  • 1. This agreement sets out the terms and conditions (Terms) that governs your use as a registered account holder (Member or Membership) of The Ivy Collection App scheme (referred to as the Ivy App) including all services (Ivy
    Membership Services) provided through the Ivy App and the Ivy Collection membership website www.theivycollection.app (together the Ivy Membership Site). For full details on our Terms of Use and Terms of Service please see Part 1 and
    Part 2 below. The Ivy Membership Services are operated by Troia (UK) Restaurants LTD, 26-28 Conway Street, London, W1T 6BQ.
  • 2. Please note, we offer the Ivy Membership Site and Ivy Membership Services free of charge.
  • 3. In addition to the above, Parts 3 and 4 below set out our Privacy Policy and Cookie Policy. It is here that you will find out your and our respective rights and obligations in connection with applicable data protection
    laws when registering as a Member. If you choose to use the Ivy Membership Site, our Privacy Policy and Cookie Policy apply and form part of these Terms.
  • 4. Please note that your access and use of the Ivy Membership Site and Ivy Membership Services are subject to these Terms and by using the Ivy Membership Site you agree to be bound by them. We amend these Terms from time to
    time. Every time you wish to use the Ivy Membership Site, please check these Terms to ensure you understand the terms that apply at that time. These terms were most recently updated in June 2023.
  • 5. Finally, we may update and change the Ivy App and/or website from time to time to reflect changes to the Ivy Membership Services, our Members’ needs and/or our business demands. We will try to give you reasonable notice of
    any material changes.
  • 6. Please submit any queries you have about these Terms or any questions concerning the Ivy Membership Site to [email protected]
1.

Terms of Use

Please read these terms and conditions carefully before using The Ivy Membership Site.
  • 1. Becoming a Member
  • 1.1. To become a Member please go to the Ivy App (for Android™ or iPhone® device) and follow the prompts to create an account. You will be required to provide the following information:
    • 1.1.1. first and last name, password, mobile phone number, email address and marketing preferences;
    • 1.1.2. birthday (month, day and postcode (this information is optional to receive any birthday rewards we may be offering and localised offers).
  • 1.2. Your Membership will be automatically activated once you have successfully registered for an account with us. Your account details should then be available on our bookings and reservations system and we should have full
    access to your transactional history . Please note, it is your responsibility to ensure that any registration details that you submit are accurate and to establish that your account is active. You can check this by signing into the
    Ivy Membership Site or by contacting the Ivy Collection App Help Desk ([email protected]) to raise a support ticket.
  • 1.3. Please note that any accounts which are not active shall not be entitled to any points, rewards and/or any other Membership benefits. Furthermore, any potential points that you could have earned prior to your account
    being activated will be forfeit.
  • 1.4. By becoming a Member you agree to:
    • 1.4.1. not use the Ivy Membership Site for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
    • 1.4.2. only use the Ivy Membership Site for your sole, personal use and will not resell it to a third party;
    • 1.4.3. not assign or otherwise transfer your account to any other person or legal entity;
    • 1.4.4. not use the Ivy Membership Site to cause annoyance, inconvenience or nuisance;
    • 1.4.5. not authorise others to use your Membership;
    • 1.4.6. not copy, or distribute the Ivy Membership Site or other Ivy Content without our prior written consent; and/or
    • 1.4.7. provide us with whatever proof of identity we may reasonably request.
  • 2. Age requirement
  • Membership is only available to persons aged 18 and over.
  • 3. 3. Membership, passwords and security
  • 3.1. It is your responsibility to ensure your equipment (mobile, computer or any other electronic device) meets any technical specification that may be required to access and use the Ivy Membership Site.
  • 3.2. Any registration details (e.g. username and password) that you use as part of our security process, must at all times be treated as confidential and you must not disclose them to anyone else. You will be responsible
    for all activities and transactions that take place via your account and you must immediately notify us of any unauthorised use or other security breach.
  • 3.3. You are required to notify us of any change of address or other personal details. Please note we will not be responsible for any loss of points resulting from you failing to notify us of any change in personal details
    (including contact details).
  • 3.4. No employee of Troia (UK) Restaurants LTD (or any other associated group company) is eligible for a Membership (Employee).
  • 3.5. It is strictly prohibited for you to have more than one membership of The Ivy Collection App. Your Membership is non-transferrable and may not be accessed by, sold to, combined with the membership of, or otherwise dealt
    with by, anyone else. We may immediately suspend or terminate your Membership if we have reason to believe that you have breached any part of these Terms, including (but not limited to):

    • 3.5.1. holding multiple Memberships;
    • 3.5.2. being an Employee;
    • 3.5.3. allowing any third party to access or use your Membership; and/or
    • 3.5.4. providing inaccurate or fraudulent information in connection with your use of the Ivy Membership Site or otherwise in connection with your Membership.
  • 3.6. If for whatever reason your Membership is terminated, then we may, without limitation:
    • 3.6.1. cancel any pending, current or future points, rewards, promotional account credits and/or any other unredeemed vouchers that are associated with your Membership; and
    • 3.6.2. reject or prevent you from joining the Ivy Membership scheme under a new account.
  • 3.7. We reserve the right to suspend any account, at any time (at our discretion), if you have failed to comply with any of these Terms. In the case of misuse all Memberships of persons involved may be deleted along with any
    associated points and rewards, this may also include a ban from visiting any restaurant operated by Troia (UK) Restaurants LTD.
  • 4. Conditions of use
  • 4.1. Unless otherwise set out in these Terms, you may not use the Ivy Membership Site (or any part thereof):
    • 4.1.1. in any way that breaches any applicable local, national or international law or regulation;
    • 4.1.2. in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
    • 4.1.3. to interfere with or in any way disrupt the integrity and/or performance of the Ivy Membership Site or any content or data contained therein;
    • 4.1.4. to send, knowingly receive, upload, download, use or re-use any material which does not belong to you or that you have no right to use;
    • 4.1.5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
    • 4.1.6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code
      designed to adversely affect the operation of any computer software or hardware;
    • 4.1.7. to launch any kind of automatic or manual device, process, or means to access, copy, search, or monitor any portion of the Ivy Membership Services or Ivy Content;
    • 4.1.8. to launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server
      requests per second, or unduly burdens or hinders the operation and/or performance of the Ivy Membership Site;
    • 4.1.9. to license, sub-license, sell, resell, transfer, assign, provide, distribute or otherwise commercially exploit or make available to any third party the Ivy Membership Site in any way;
    • 4.1.10. to modify and/or make derivative works based upon the Ivy Membership Site; and/or
    • 4.1.11. to reverse engineer or access the Ivy Membership Site in order to:
      • (a) design or build a competitive product or service;
      • (b) design or build a product using similar ideas, features, functions or graphics of the Ivy Membership Site; or
      • (c) copy any ideas, features, functions or graphics of the Ivy Membership Site.
  • 4.2. Furthermore, you agree not to access without authority, interfere with, damage or disrupt:
    • 4.2.1. any part of the Ivy Membership Site;
    • 4.2.2. any equipment or network on which the Ivy Membership Site is stored or hosted;
    • 4.2.3. any software used in the provision of the Ivy Membership Site; or
    • 4.2.4. any equipment or network or software owned or used by any third party.
  • 4.3. By using the Ivy Membership Site, you hereby acknowledge that whilst we do no have an obligation to monitor your access to or use of the Ivy Membership Site or review or edit any Member Generated Content, we will have
    the right to do so for the purpose of operating the Ivy Membership Site to ensure compliance with these Terms and/or applicable law or as otherwise required by an order or requirement of a competent court or other judicial body. We
    reserve the right, at any time and without prior notice, to immediately remove or disable your Membership (without any liability) if we, in our sole discretion, consider you to have breached any of these Terms.
  • 5. Member Generated Content
  • 5.1. The Ivy Membership Site at times may allow you to submit, transmit, post or otherwise provide content including (without limitation) reviews, comments, ratings, photos, images, text data, links and location information,
    send emails and other communications and submit suggestions, question, ideas and other information (Member Generated Content).
  • 5.2. Member Generated Content must be unbiased and objective and not:
    • 5.2.1. be illegal, obscene, threatening, inciteful of violence or hatred, discriminatory (on any grounds), racist, defamatory, likely to cause anxiety or embarrassment, be knowingly false or misleading or in any way
      not be in compliance with applicable laws;
    • 5.2.2. contain, transmit or distribute any unsolicited or unauthorised advertising, marketing or promotional material (including any sponsored or paid reviews if the sponsorship or payment is undisclosed in the
      material) or be “spam” in any kind of form (including, but not limited to, political campaigns, chain letters, and mass mailings);
    • 5.2.3. impersonate any person or entity, or otherwise mislead or misrepresent as to the origin of the Member Generated Content;
    • 5.2.4. in any way infringe any intellectual property rights or data protection, privacy or other rights of any other person; and/or
    • 5.2.5. transmit software, any virus and/or other code that has destructive elements.
  • 5.3. By submitting any reviews, ratings, comments or including any other Member Generated Content through the Ivy Membership Site, you grant us and our group a non-exclusive, perpetual, royalty-free, irrevocable, and fully
    sub-licensable (throughout our group) right and licence to use, modify, reproduce, adapt, translate, publish, create derivative works from, distribute, display, and otherwise exploit such Member Generated Content (in whole or in
    part), and, where applicable, you waive any moral or other rights you may have in the Member Generated Content you submit in favour of us.
  • 5.4. Whilst we do not control any material submitted by Members, we reserve the sole right (at our discretion), to edit, delete and modify any Member Generated Content submitted by you at any time without notice to you. Any
    complaints regarding Member Generated Content should be sent to [email protected].
  • 6. App Licence and Intellectual Property
  • 6.1. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to enter and use the Ivy Membership Site, solely to support your use of the Ivy Membership Services.
  • 6.2. All intellectual property rights in or arising out of or in connection with the Ivy Membership Site (including text, graphics, data, software, video, photographs and other videos, images, sound, logos and trade marks)
    (collectively Ivy Content) and any other suggestions, feedback or other information provided by you (or any other party) relating to the Ivy Membership Services shall at all times be owned by us (or our licensors). You will have no
    intellectual property rights in, or to the Ivy Membership Site and/or Ivy Membership Services other than the right to access and use the Ivy Membership Site and Ivy Membership Services in accordance with these Terms
  • 7. Links
    • Where the Ivy Membership Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as any kind of endorsement or
      approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
  • 8. Disclaimers
  • 8.1. ALTHOUGH WE MAKE REASONABLE EFFORTS TO KEEP THE IVY MEMBERSHIP SITE SAFE AND SECURE, WE CANNOT GUARANTEE THAT THE IVY MEMBERSHIP SITE IS FREE FROM VIRUSES AND/OR ANY OTHER HARMFUL CODE THAT MAY HAVE CONTAMINATING OR
    DESTRUCTIVE ELEMENTS. IT IS THEREFORE YOUR RESPONSIBLY TO ENSURE YOU OBTAIN AND MAINTAIN ADEQUATE IT SECURITY SAFEGUARDS (INCLUDING ANTI-VIRUS SOFTWARE) TO ENSURE YOUR DEVICE IS PROTECTED.
  • 8.2. WHILST WE TRY TO MAKE SURE THAT ALL INFORMATION CONTAINED ON THE IVY MEMBERSHIP SITE (OTHER THAN ANY MEMBER-GENERATED CONTENT) IS ACCURATE AND CORRECT, YOU UNDERSTAND THAT THE ACCESS AND USE OF THE IVY MEMBERSHIP SITE
    IS AT YOUR OWN RISK AND IS BEING PROVIDED TO YOU ON AN “AS IS” BASIS. WE CANNOT GUARANTEE THE IVY MEMBERSHIP SITE AND/OR THE IVY MEMBERSHIP SERVICES WILL BE CONTINUOUS, UNINTERRUPTED OR ERROR- FREE. CERTAIN PARTS, FEATURES OR
    CONTENT OF THE IVY MEMBERSHIP SITE MAY AT TIMES BE UNAVAILABLE OR MAY BE WITHDRAWN, MODIFIED OR SUSPENDED BY US, AT OUR SOLE DISCRETION, WITHOUT NOTICE TO YOU. IN SUCH CIRCUMSTANCES, YOU HEREBY AGREE THAT WE WILL NOT BE LIABLE TO
    YOU FOR ANY WITHDRAWAL, SUSPENSION, MODIFICATION OR UNAVAILABILITY OF THE IVY MEMBERSHIP SITE OR ANY PART, FEATURE OR CONTENT OF THE IVY MEMBERSHIP SITE.
  • 8.3. IN ADDITION TO THE ABOVE, WE MAKE NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, CORRECTNESS, QUALITY, INTEGRITY, FITNESS FOR PURPOSE OR ORIGINALITY OF ANY CONTENT ON THE IVY MEMBERSHIP
    SITE, AND TO THE FULLEST EXTEND PERMITTED BY LAW, ALL IMPLIED WARRANTIES, CONDITIONS AND OTHER TERMS OF ANY KIND ARE HEREBY EXCLUDED. WE ACCEPT NO LABILITY FOR AN LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOU USING THE IVY
    MEMBERSHIP SITE, THE IVY MEMBERSHIP SERVICES OR ANY IVY CONTENT.
  • 8.4. NOTHING IN THESE TERMS SHALL LIMIT OR AFFECT ANY LOSS OR DAMAGE FOR DEATH OR PERSONAL INJURY AS A RESULT OF OUR NEGLIGENCE.
  • 8.5. A PERSON WHO IS NOT A PARTY TO THIS AGREEMENT SHALL HAVE NO RIGHTS UNDER THE CONTRACT (RIGHTS OF THIRD PARTIES) ACT 1999 TO ENFORCE ANY OF ITS TERMS.
  • 9. GOVERNING LAW
    • These Terms, and any dispute between you and us regarding these Terms, the Ivy Membership Site or the Ivy Membership Services, shall be governed and dealt with by the laws of England and Wales. You and us both agree that the
      courts of England and Wales will have exclusive jurisdiction
2.

Terms of Service

  • 1. Participating Restaurants
  • 1.1. Part B of these Terms sets out how you, as a Member, may accumulate points and rewards every time you visit one of our participating restaurants (Participating Restaurants) by using your
    Membership at the time of your visit.
  • 2. Membership Points
  • 2.1. Your Membership is not a store card or a credit card, it is the way in which we show our appreciation of your loyalty by rewarding you every time you visit a Participating Restaurant. Please note that any points
    you accumulate will not have any monetary value and cannot be exchanged for cash or credit.
  • 2.2. We reserve the right at any time to adjust your points and rewards where we have reason to suspect you have breached these Terms or that fraudulent activity has occurred. As mentioned in Part 1 above, you are
    liable for any unauthorised use of your Membership.
  • 2.3. Members must be presented at the time of requesting the bill. Please note, the redemption or earning of points are not valid in conjunction with any other promotion.
  • 2.4. Please note points may:
    • 2.4.1. take up to 24 hours to show up on your Membership after visiting a Participating Restaurant; and
    • 2.4.2. only be earnt on purchases of food & drink consumed within Participating Restaurants only. Points will not be earnt on any non-food & drink items (e.g. on any duties, taxes and/or any service charge(s)
      that may be payable) and no points may be earnt if your method of payment is a gift card or if you choose to redeem any points (in full or in part) against any given bill. In other words, you may either redeem or collect
      points against a certain bill but not both.
  • 2.5. When you collect points from a bill any points available may only be collected by a single Member. In other words, the full total of any points may not be given to more than one Member. The available points may not be
    split or shared.
  • 2.6. You must collect points at the time you visit a Participating Restaurant and present your Membership. Except for special circumstances, we reserve the right to refuse to add points retrospectively to a Membership. If a
    Member wishes to request for any points to be added retrospectively then this request must be made within 12 weeks of the date of the bill in question.
  • 2.7 All points will expire if a Membership has not been used to collect or redeem points in any 12 month period.
  • 3. Prize Draws and Promotions
  • 3.1. Only eligible Members may enter prize draws. We reserve the right to declare null and void any prize won by a Member who does not meet the eligibility criteria.
  • 3.2. To be an eligible Member for a prize draw the entrant must:
    • 3.2.1. be an active Member as defined within these Terms;
    • 3.2.2. dine at a Participating Restaurant;
    • 3.2.3. be at the relevant tier of Membership e.g. only green members are eligible to enter green prize draws;
    • 3.2.4. provide details of Membership when booking or at the restaurant at the time of visiting;
    • 3.2.5. be opted into marketing communications;
    • 3.2.6. meet any further criteria unique to specific prizes.
  • 3.3. Only one prize draw entry is allowed per eligible Member.
  • 4. Green and Gold Leaf Membership
  • 4.1. There are two Membership tiers of the Ivy Collection’s Membership scheme. Green and Gold Leaf Membership. Only eligible Green Leaf Members will become Gold Leaf Members. Further information on how to become a Gold Leaf
    Member will be released by us in due course. Please keep a look out for this on the Ivy Membership Site.
  • 4.2. The Green Leaf Membership is the first tier of the Ivy Collection’s Membership scheme and is open to first time Members only.
  • 4.3. You will receive one point for every £1 you spend at Participating Restaurants, but please bear in mind that you may only collect and redeem points in Participating Restaurants. By way of example, if a Member spends
    £200 it will earn 200 points, which will equate to the Participating Restaurant credit worth £10 (e.g. every 20 points equates to £1 credit).
  • 5.  Birthday Rewards 
  • 5.1 Valid Monday to Sunday, on date of booking, 7 days before and after your date of birth on your account
  • 5.2 Reservation must be made 48 hours in advance to be able to redeem the complimentary dessert.
  • 5.3 Your reward gives you one free birthday dessert (specified by site) when added to your booking when booked through the Ivy Premier Rewards app.
  • 5.4 This dessert cannot be substituted for another product.
  • 5.5 This offer is limited to one redemption per booking.
  • 5.6 Offer must be added to your reservation at point of booking in the Ivy premier rewards app, it cannot be requested on site.
  • 5.7 Only valid when dining at one of our specified sites in app.
  • 5.8 This reward is limited to one dessert and can be used only once per year. Valid while stocks last. We cannot exchange this offer for a cash value.
  • 5.9 This reward can’t be used in conjunction with any partner, premier rewards members only.
  • 6. Miscellaneous
  • 6.1. We reserve the right to change, modify and/or eliminate any points and/or rewards or any policy, FAQ, or guideline pertaining to the Ivy Collection’s Membership scheme at any time and in our sole discretion.
  • 6.2. We reserve the right to “deactivate” and terminate your Membership if it has been inactive for three (3) consecutive years. Inactivity is defined as no points earned during such three (3) consecutive year period. In
    the event that your Membership or account is deactivated or rendered inactive, all accrued points in your account are void.
Part 3

Privacy Policy

We respect your privacy and we are committed to protecting your personal data. This privacy policy provides information on how we collect and process your personal data when you visit the Ivy Membership Site.
It is important that you read this privacy policy. When you access the Ivy Membership Site we collect some basic data as a controller and our use of this data is set out this privacy policy.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This privacy policy is effective from 1st June 2023.
  • 1. Important information and who we are
  • 1.1. We are the controller of the personal data set out in this privacy policy and we are responsible for how this personal data is held and used. If you have any questions about this privacy policy or our data protection
    practices please contact us using the following details
  • 2. Contact details
  • 2.1. Our full details are: Troia (UK) Restaurants LTD
  • 2.2. Email address: [email protected]
  • 2.3. Postal address: 26 – 28 Conway St, London, W1T 6BQ
  • 3. The data we collect about you and why we have it
  • 3.1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect,
    use, store transfer and anonymise different kinds of personal data about you which we have grouped together as follows:

    • 3.1.1. Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
    • 3.1.2. Contact Data includes email address, telephone number and delivery address.
    • 3.1.3. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and
      platform, and other technology on the devices you use to access the Ivy Membership Site.
    • 3.1.4. Profile Data includes your username and password, preferences, feedback and survey responses.
    • 3.1.5. Usage Data includes visit information about how you use the Ivy Membership Site, and Ivy Membership Services, including visit history.
    • 3.1.6. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • 3.2. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political
    opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
  • 4. How we collect your personal data
  • 4.1. We collect identity data and contact data when you set up your account in the Ivy Membership Site and when you contact us about the Ivy Membership Site to report issues or ask for
    support.
  • 4.2. We collect technical data, profile data and usage data automatically when you use the Ivy Membership Site. This is data about your equipment, usage actions and patterns of usage. We may
    receive technical data if you visit other websites using links within the Ivy Membership Site.
  • 4.3. We collect marketing and communications data when you select your marketing and communications preferences within the Ivy Membership Site.
  • 4.4. We may anonymise your technical data, profile data and usage data in relation to your usage of the Ivy Membership Site.
  • 5. How we use your personal data
  • 5.1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
    • 5.1.1. Performance of a contract: where we need to perform the contract, we are about to enter into or have entered into with you.
    • 5.1.2. Legitimate interests: where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate
      interests means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any
      potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by
      the impact on you (unless we have your consent or are otherwise required or permitted to by law).
    • 5.1.3. Legal obligation: where we need to comply with a legal obligation.
  • 5.2. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are
    where appropriate.
  • 5.3. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below:
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To create your user account in the Ivy Membership Site

· Identity  · Contact

· Profile

· Necessary for our legitimate interests in setting up your user account ·         Performance of or to take steps prior to entering into a contract
To process and respond to queries before you create your user account in the Ivy Membership Site · Identity  · Contact ·Marketing and Communications · Necessary for our legitimate interests in setting up your user account ·         To take steps prior to entering into a contract
To process bookings you make at our restaurants. · Identity  ·Contact ·         Necessary for our legitimate interests to ensure that our Members receive an appropriate level of service
To administer The Ivy Collection’s Membership scheme

· Identity  · Contact

· Profile  · Usage

· Necessary for the performance of the contract with you for the operation of your account ·         Necessary for our legitimate interests to ensure that our Members receive points and rewards that are tailored to
them and in line with their expectations
To process orders for collection or delivery where we provide takeaway services ·Identity  · Contact · Profile · Necessary for the performance of the contract with you to fulfil your order ·         Necessary for our legitimate interests to ensure that our Members receive an appropriate level of service
To send you notifications on the Ivy App containing information about our services and information about your booking (where you have given us permission to do so by enabling this feature on the Ivy App) ·Identity  ·Contact · Profile  · Marketing and Communications. · Necessary for the performance of the contract with you for the operation of your account ·         Necessary for our legitimate interests to ensure that our Members receive an appropriate level of service
To manage our relationship with you which will include: 1. Notifying you about changes to our terms or privacy policy 2.  Asking you to leave a review or take a survey · Identity  · Contact  · Profile · Marketing and Communications · Performance of a contract with you ·         Necessary to comply with a legal obligation ·         Necessary for our legitimate interests (to keep our records updated and to study how Members use our
products/services)
To enable you to partake in a prize draw or competition · Identity  ·         Contact · Profile · Usage  · Marketing and Communications · Performance of a contract with you  · Necessary for our legitimate interests (to study how Members use our products/services, to develop them and grow our business)
To administer and protect our business and the Ivy Membership Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) · Identity   · Contact  · Technical · Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group
restructuring exercise) ·         Necessary to comply with a legal obligation
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences · Technical  · Usage · Necessary for our legitimate interests (to define types of Members for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
  • 6. Marketing communications
    • Promotional offers from us
  • 6.1.
    We may use your Identity, Contact, Technical, Usage, Profile and Marketing and Communications Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and
    offers may be relevant for you (marketing).
  • 6.2. You are asked in the Ivy Membership Site if you consent to receiving marketing communications from us. You will only receive marketing communications from us if you have opted in to receiving marketing
    information from us.
  • 7. Third-party marketing
  • 7.1. We will only share your personal data with any third party for marketing purposes with your express opt-in consent.
  • 7.2. It’s easy to opt-out
    • With each marketing communication you receive from us, you will be given the opportunity to opt-out of receiving future communications. But you can choose to opt-out at any time, that’s easy too. Simply contact us and we’ll
      take care of the rest. Just be aware that it may take up to 30 days for all of our systems to be updated.
  • 7.3. Sharing your information
    • 7.3.1. We may, on occasion, send you promotional information about third parties which we think you may find interesting but as a rule, we do not, and will not, sell any of your personal data to any third party
      or allow them to use it for marketing purposes.
    • 7.3.2. However, as an essential part of being able to provide our services to you, we may use your data within our restaurant group of companies and we may share your data with the following third parties:
      • (a) Companies that provide the services and support needed to run our restaurants, websites, the Ivy App and our reservation system, law enforcement, cybersecurity companies, and fraud prevention and crime reduction
        agencies, so we can help tackle fraud and criminal activity and to determine risk to Member accounts. We may also receive information from these bodies and use it to keep our Members and employees safe online and in
        our restaurants.
      • (b) Companies approved by you, such as social media sites (if you choose to link your accounts to us).
    • 7.3.3. We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. These requests are assessed on a case-by-case
      basis and we’ll always take your privacy into consideration before sharing.
    • 7.3.4. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for
      their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
  • 7.4. Transferring your personal data out of the UK
    • 7.4.1.
      We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the
      information we collect online or store offline.
    • 7.4.2. Sometimes, in order to provide our services, we may need to share your personal data with third parties and suppliers outside the UK.
    • 7.4.3.
      If we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented

      • (a) We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or
      • (b) We use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
    • 7.4.4. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
  • 8. How we use cookies
  • 8.1.
    The Ivy Membership Site use cookies to distinguish you from other users of the Ivy Membership Site. This helps us to provide you with a good experience when you use the Ivy Membership Site and also allows us to improve the Ivy
    Membership Site.
  • 8.2. Please see our cookies policy for more information about how we use cookies.
  • 9. Links to other websites
    • The Ivy Membership Site may contain links to other websites of interest. However, once you have used these links to leave the Ivy Membership Site, you should note that we do not have any control over that other website.
      Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look
      at the privacy statement applicable to the website in question.
  • 10. Your legal rights
  • 10.1. You have the right to request:
    • 10.1.1. access to the personal data we hold about you, free of charge in most cases;
    • 10.1.2. the correction of your personal data when incorrect, out of date or incomplete;
    • 10.1.3. that we stop using your personal data for direct marketing;
    • 10.1.4. that we stop any consent-based processing of your personal data if you withdraw that consent;
    • 10.1.5. that we delete your data, or stop processing it or collecting it, in some circumstances; or
    • 10.1.6. that we transfer or port elements of your data either to you or another service provider.
  • 10.2. You can contact us to request to exercise these rights at any time as follows:
    • 10.2.1. to ask for your information to be updated, please use your account in the Ivy App, or contact [email protected] .
    • 10.2.2. for any of the others, please contact us via email [email protected].
  • 10.3. We want to provide the best service to you, so we’ll act on your requests where we can. But, sometimes, we may not be able to or may not be required to. If we choose not to action your request, we’ll explain the
    reasons for our refusal
  • 11. Information Commissioner’s Office
    • We’re always happy to help you with any issues you may have. If we are unable to resolve any concerns, you can visit the Information Commissioner’s Office at www.ico.org.uk
  • 12. Further details
    • If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please access our website privacy policy which can be accessed at
      www.ivycollection.com/privacy-policy/.
Part 4

Cookie Policy

The Ivy Membership Site uses cookies to distinguish you from other users of the Ivy Membership Site. This helps us to provide you with a good experience when you use the Ivy Membership Site and also allows us to improve the Ivy
Membership Site.
  • 1. What are cookies?
  • 1.1.
    A cookie is a small file that asks permission to be placed on your device’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web
    applications to respond to you as an individual. The Ivy Membership Site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  • 1.2.
    Cookies help us provide you with a better experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer, mobile device or any information about you, other
    than the data you choose to share with us.
  • 2. Types of cookies we use
  • 2.1. The Ivy Membership Site uses the following types of cookies:
Type of cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of the Ivy Membership Site. They include, for example, cookies that enable you to log into secure areas of the Ivy Membership Site, or make bookings.
Analytical or performance cookies These allow us to recognise and count the number of visitors and to see how visitors move around the Ivy Membership Site when they are using it. This helps us to improve the way the Ivy Membership Site works, for example, by
ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to the Ivy Membership Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or
region).
Targeting cookies. These cookies record your visit to the Ivy Membership Site, the pages you have visited and the links you have followed. We will use this information to make the Ivy Membership Site and the advertising displayed on them more
relevant to your interests.
  • 2.2. We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.
  • 3. How to control your cookies
    • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage
      of the Ivy Membership Site.
  • 4. Changes to this policy
    • We reserve the right to change this cookie policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Ivy Membership Site and you are deemed to have accepted
      the terms of the cookie policy on your first use of the Ivy Membership Site following the alterations.
  • 5. Contact details
    • If you have any questions about this cookie policy or our data protection practices please contact us using the following details: Our full details are: Troia (UK) Restaurants LTD
    • Email address: [email protected]
    • Postal address: 26 – 28 Conway St, London, W1T 6BQ
Part 5

QUADRUPLE POINTS

The quadruple points promotion is exclusively running from Sunday 17 March to Sunday 26 May 2024 for all reservations after 5pm and on Sundays only. Guest must present The Ivy Premier Rewards Card at time of bill or when dining. Valid for one card per booking / table and across all sites including The Club & West Street.

General

  • The Promoter reserves the right to modify or terminate this Promotion at any time without prior notice.
  • Any customers found to be in violation of these terms and conditions or any other rules, regulations, or policies may be disqualified from participating in the Promotion.
  • All discounts and promotions are applied at the discretion of the restaurant management at the time of purchase.
  • The Promoter and any associated third parties accept no liability for any loss, expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the Promotion, other than such liability that cannot be excluded by law including death or personal injury caused by negligence, where liability shall be limited to the minimum permissible by law.
  • These terms and conditions and the Promotion are governed by the laws of England and are subject to the exclusive jurisdiction of the English courts.   
  • The promoter of the Promotion is Troia (UK) Restaurants Limited, (company number 08504201) 26-28 Conway Street, London W1T 6BQ

 

Part 6

WIMBLEDON

Troia (UK) Restaurants Limited (the “Promoter”) is offering everyone making a reservation through The Ivy Premier Rewards app between 17 June to 3 July 2024 with a reservation date before 14 July 2024 the chance to win a two Centre Court tickets to the Ladies’ Single Final at Wimbledon (“Promotion”). The Promotion is subject to the following terms and conditions (“Terms”).

If you do not agree to all the Terms, Privacy Policy and any other terms referenced in these Terms, you will not be able to participate in the Promotion.

In connection with these Terms, the Promoter will use your personal data as set out in our Privacy Policy (available HERE.) Our Privacy Policy sets out our information practices including how we collect, use and share your personal information. It also sets out rights that you have with respect to your own personal information.

 

HOW TO ENTER

To enter, simply use the Ivy Premier Rewards App, found here, to make a reservation between 17 June 2024 and 3 July 2024 (inclusive) through the “Book A Table” button in the app. To qualify for entry, entrants must book a table reservation for a date up to and including 14 July 2024. Once you make a reservation through the app you will be automatically added to the prize draw.

 

ELIGIBILITY AND DURATION OF PROMOTION

  • This Promotion is open, subject to any other qualifications in these Terms, to all residents of the United Kingdom and Ireland (excluding Northern Ireland) who are aged 18 years or over with a valid email address. Proof of age may be required.
  • The Promoter’s employees, and employees at its associated companies, agents, third parties or anyone else professionally connected with this competition are not eligible to win the Prize or participate in the Promotion.
  • The Promotion will run between 17/06/2024 at 12.00am and 23:59 on 03/07/2024  (the “Closing Date”). Bookings made after the Closing Date will not be entered into the draw.
  • The Promotion is free to enter.
  • Multiple reservations are permitted and will all be entered into the draw.
  • The Promoter will determine in its discretion as to whether any eligibility requirement has or has not been met and may require evidence or confirmation from entrants before awarding the Prize.
  • The Promoter reserves the right to restrict an entrant’s right to enter the Prize draw, which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct, unauthorised or inappropriate use.

 

THE PRIZE

  • The prize of the Promotion is Two Centre Court Tickets to the Wimbledon Ladies’ Single Final of 13 July 2024 at the value of £550 (“Prize”).
  • There is 1 (one) Prize available to be won.
  • The winner and the guest need to over the age of 18 to attend,
  • The winner will be responsible for payment of any additional costs outside of what is included in the Prize.
  • The winner will be required to download the Wimbledon 2024 app to access the tickets.
  • The Promoter encourages responsible drinking. Drinking to excess will not be permitted and participants are required to drink responsibly at all times.

 

THE WINNER

  • All valid and, if applicable, correct entries received by the Closing Date will be entered into a Prize draw, and the winner will be picked at random on 5 July 2024.
  • The winner will be notified by email as soon as practicable after the Prize draw, using the contact details listed in their Ivy Premier Rewards profile.
  • Upon acceptance of the Prize, the name of the winner will be announced.
  • The winner will be contacted by The Ivy marketing team to fulfil the prize ahead of the event. The winner will need to download the Wimbledon App and provide the team with the associated email.
  • The Prize must be accepted by the winner prior to 10 July 2024 and then taken on 13 July 2024. If the Prize is not claimed and taken by the expiry date(s) stated, the Prize will be forfeited.
  • The Promoter reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this competition with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud).
  • The winner of the Prize may be requested (but shall not be obliged) to take part in event publicity. Should any winner object to their name and county/town of residence being announced they should make that clear as soon as possible after receiving the notification that they are the winner by contacting the Promoter to inform us of the same. The Promoter will not announce or make available the personal information of the winner if they have objected. The Promoter may, however, need to provide such data for any lawful or regulatory purposes to a regulator.
  • The Prize is non-transferable, non-refundable and there are no cash alternatives. If circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another experience, in its sole discretion, of equal or higher value.

 

GENERAL

  • The Promoter does not accept responsibility for any entries that are lost, delayed, mislaid, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind.
  • The Promoter and any associated third parties accept no liability for any loss, expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the Promotion or the winner’s enjoyment of the Prize, other than such liability that cannot be excluded by law including death or personal injury caused by negligence, where liability shall be limited to the minimum permissible by law.
  • The Prize cannot be used in conjunction with any other offers, promotions, or discounts.
  • Any travel expenses, or any other expenses in the general use of and enjoyment of the Prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.
  • These Terms and the Promotion are governed by the laws of England and are subject to the exclusive jurisdiction of the English courts.
  • The Promoter of the Promotion is Troia (UK) Restaurants Limited, (company number 08504201) 26-28 Conway Street, London W1T 6BQ.